FAQ
You might find the answer to your question in the options below. If not, send us an email to hello@theteawindow.com.au and we’ll respond ASAP.
All Questions
Products
Orders
Deliveries
All Questions
Absolutely! Our entire range of teas are certified organic.
No way! All of our teas are organic with no added nasty preservatives or artificial flavoring. The gorgeous aromas and delicious flavours of our tea range are 100% natural.
Yes! All of our teas are vegetarian and vegan on their own.
Most of our teas are caffeine free, but some of our teas do have caffeine in them. This is specified on the individual product pages in the product description.
Our mailing bags are 100% home compostable, zero waste bags from Hero Packaging and all of our mailing boxes are 100% recyclable! At this time our tea product pouches are not kerbside recyclable, however they are recyclable in the RedCycle program with collection bins located at most Coles and Woolworths supermarkets. Please remove the sticker first before recycling. Find more information here.
- Visit the Store Page on our website.
- Select the category of tea you are interested in.
- Click on the product you would like to purchase, to view more product information.
- Select the quantity and then click “Add to cart.”
- Once you have added all products that you would like to purchase to your cart, click “View Cart” or click on the shopping cart icon in the top right corner of the website.
- Check that the order information is correct and then click “Proceed to checkout.”
- Enter all of your personal details that are required. Then click “I have read and agree to the website terms and conditions” once you have read them. Click “Place Order.”
Yes! Simply, apply their name and address to the order information rather than yours.
Incorrect Order
Firstly, we are very sorry for the inconvenience and want to make it up to you! If your order has arrived with the incorrect contents in it then please email us at hello@teaunderground.com.au so that we can get this sorted for you! Please remember to attach a photo of your incorrect order along with your written concerns and order number, so that we know where we went wrong and can fix the issue as quickly as possible.
Damaged Order
If your order arrived completely or partly damaged, please email us at hello@teaunderground.com.au with a photo of the damaged product/s and any other relevant information. Our team will review the damage and help you accordingly.
Please view our Refunds and Returns Policy for more information.
If you need to cancel or change your order, please contact us via email on hello@teaunderground.com.au
If we have already dispatched your order, we are unable to cancel or change it.
Please visit our Returns and Refunds Policy.
For orders under $50, we have a flat rate, Australia wide shipping rate of $8.50. For all orders over $50, shipping is free!
Yes, you can track your order using the Australia Post tracking number sent to you in your order confirmation email. Visit the Aus Post Order Tracking Page to enter your tracking number to track your order.
Please allow 2-5 business days for your parcel to arrive via standard postage.
However if you’ve ordered with express shipping please allow 1-3 business days to receive your order.
Yes we do, at additional cost. Please select Express Postage at checkout.
Unfortunately not at the moment! This is something we are considering for the near future.
If there has been an issue with your order, please contact our customer care team via email on hello@teaunderground.com.au
Tea Underground sends all of our parcels through Australia Post for your convenience. This means if you won’t be home at the time of your delivery you can choose to have it left in a safe place at your address also known as SafeDrop, or you can choose to have your parcel redirected to another address for example your workplace address. Read more about SafeDrop, Redirects and other delivery options here.
Still have more questions?
Contact Us
BOLD & FUN
Tea is about so much more than throwing leaves in a cup. Come with us on a journey of colour and flavours with our range of unique teas that will enhance your life.
HIGH QUALITY
All of our teas are ethically sourced from certified organic growers across the globe. A great tea starts with the highest quality leaves that have been grown and processed with care.
SUSTAINABLE
Quality and convenience should never come at the sacrifice of the environment. Our choice to sell loose leaf teas comes from our belief in doing as little harm as possible.
Our Guarentee
The Tea Window is focused on happiness. We stand by our product 100%, if you don’t love it, we’ll refund it!